Shipping & Returns

PROCESSING AND SHIPPING
Orders will typically be processed within 3 - 5 business days after we your FULL payment is received and cleared and shipped within 3 6 business days there after. Your order could take 6 - 13 business days to reach your front door. Shipping time and cost vary depending on location, and product ordered. A discount of 5% is automatically applied to multiple products of the same item ordered after the first. Sorry, no COD or Escrow.

IN A HURRY?
We offer priority handling and delivery on most items upon request. For special instructions, PLEASE ORDER BY PHONE.

RETURNS AND EXCHANGES
100% Money back guarantee for defective items. Defective items or missing parts must be reported within 30 days of purchase or delivery. Shipping damage must be reported within 15 days of delivery date. Returns and exchanges for any other reason will be accepted within 30 days of purchase. Due to the size of our items, returns and exchanges for any reason are subject to a 20% restocking fee and must be in its original condition and packaging. Buyers are responsible for all shipping and insurance charges for return shipment.

WARRANTY
All of our products carry a 1 year limited parts and service-call warranty on all items. We supply parts, and buyers are responsible for any labor involved in repairs. We will offer telephone service to assist in repairs.

CUSTOMER SERVICE
Our helpful customer service department is committed to assist you in every way. If you have a question or problem with your order, please call 0800 051 5790 for Customer Service Monday - Friday, 3PM - 12AM GMT. Or email us at support@tatsoul.co.uk 24 hours a day, 7 days a week. Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.

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